My family and I received heart-warming sympathy from Lorie the Sales Associate when we arrived. She explained in detail what we needed to pay attention to when buying a urn. She told us the pros and cons of almost every urn in the showroom. My family chose a few eye-catching urns, it was hard to make a decision because of the number of choices. Until Lorie showed us a beautiful Black Zebra marble urn, we all believed this was the right one for my beloved wife. I told Lorie that I wanted one more for myself to match with my wife’s. I may not be able to get the same color and style when I need later. Lorie offered to order a few more for her inventory, she would let me open two cartoon boxes and to pick one which most matched my wife’s stone. I am looking forward to receive it soon.I didn’t pay much attention to the price when we visited the shop yesterday, because I trusted Jeff Li, the owner though we hadn’t met before, to whom I was referred to by my other trusted friend. I am surprised today when I have time to compare this order with the similar one offered by my funeral home. Although Jeff’s prices listed in his website is non-negotiable, it actually is more than 40% less of other’s price.I usually don’t write review for the products I purchase, i have to make an exception this time to express my sincerely thanks to Lorie and Jeff for your support and professional service at this difficult time.
