Casket Depot

4.9

Based on 154 reviews

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Nadia Mendes

21:25 20 Jan 25

Highly recommend coming to casket depot. We were helped by the owner Jeff 3 times in the past 4 years. In an extremely vulnerable time he made our lives much easier, with very reasonable prices relative to funeral homes that take advantage of people during these difficult times. The process was seamless every time we used casket depot and the prices were very fair.

Le-Tanya SG

12:51 13 Jan 25

It is such a vulnerable time when going through the death of a loved one, Aaron made this particular task so much easier, he was so patient and empathetic; He guided my family as we made the best decision for us.
I highly recommend Casket Depot, their prices and quality are excellent. Delivery was on time (Aaron told us they would be there at a set time and they were there right on time!).
Thank you Casket Depot for the phenomenal service.

Maya Young

19:24 20 Nov 24

Aaron was very helpful at vulnerable times. Casket Depot has the best prices and same quality as the funeral home caskets. We ordered all our flowers from Casket Depot also. They were even nicer than the pictures in the catalog. I highly recommend Casket Depot.

highly recommend Casket Depot!

Zane N

20:22 15 Nov 24

My family was pleased with our experience. Aaron was very helpful. The price was very reasonable, and delivery was quick and easy.

Calvin Chan (cal.c12)

22:22 08 Nov 24

Aaron was extremely patient and helpful with our family. Their pricing is much more fair than what is offered at funeral homes. I highly recommend shopping here for loved ones.

Florence C

15:24 30 Oct 24

Wilma Pidhayny

13:05 04 Oct 24

I never knew that this service existed – I thankfully just stumbled upon it while looking for casket photos so that we’d have an idea of what options were available before we went to the funeral home. Aaron was excellent – he returned our inquiry call promptly and set up an appointment for us at the showroom. He was friendly and knowledgeable, but gave us time and space to make our own choice. Not that we were trying to be cheap for our mother’s funeral, but the prices were way lower than at the funeral home for comparable models, so it made sense to buy through Casket Depot.

I wondered if it would be a hassle buying from outside the funeral home instead of the one-stop shopping available at the funeral home, but the process was simple and the delivery of the casket arrived exactly on time to the funeral home. The funeral director didn’t have any problems with our choosing a casket from outside and it was simple for us just to be there for a few minutes to receive the casket at the funeral home.

Hopefully, we won’t be needing this service any time soon, but we’d definitely use Casket Depot again and shall recommend this place to any friends in need of a casket.

Many thanks to Aaron and team at Casket Depot, Toronto!

Danielle Allamby

18:57 20 Sep 24

Aaron was amazing. He even took my Dad outside to get fresh air while we shopped. He was so empathic. The prices were so amazing. You truly saw that they are priced this way to help families, not for greed. I suggest everyone visit there instead of paying funeral home prices for caskets, urns and flowers. Delivery was on time and just as promised.

Sharon Simms

18:07 24 Aug 24

Casket Depot has helped tremendously during this difficult time with my family. The whole team and staff was very professional and sensitive to our needs of what we were looking for. The show room offers many gorgeous selections to help give ease to what are some of the hardest moment during funeral preparations. Jeff was excellent in showing and explaining costs and will work within the budget you have. I have unfortunately used them more than once, and feel comfortable to recommend Casket Depot to anyone who needs them.

Wai Yu

00:22 06 Mar 24

Marilyn Ho

19:21 05 Mar 24

The Sales Associate Lorrie Martin was very helpful, courteous and efficient. I asked for same day delivery and the casket was delivered promptly. I recommended Casket Depot to my relative whose mother just recently passed away. He was also very impressed with the service.

Styx989

17:14 05 Mar 24

Great selection of urns. Made choosing the perfect urn for my step father quick and easy, it’s beautiful and great quality. Shipping was quick as well.

Albert Chou

19:13 09 Feb 24

My family and I received heart-warming sympathy from Lorie the Sales Associate when we arrived. She explained in detail what we needed to pay attention to when buying a urn. She told us the pros and cons of almost every urn in the showroom. My family chose a few eye-catching urns, it was hard to make a decision because of the number of choices. Until Lorie showed us a beautiful Black Zebra marble urn, we all believed this was the right one for my beloved wife. I told Lorie that I wanted one more for myself to match with my wife’s. I may not be able to get the same color and style when I need later. Lorie offered to order a few more for her inventory, she would let me open two cartoon boxes and to pick one which most matched my wife’s stone. I am looking forward to receive it soon.
I didn’t pay much attention to the price when we visited the shop yesterday, because I trusted Jeff Li, the owner though we hadn’t met before, to whom I was referred to by my other trusted friend. I am surprised today when I have time to compare this order with the similar one offered by my funeral home. Although Jeff’s prices listed in his website is non-negotiable, it actually is more than 40% less of other’s price.
I usually don’t write review for the products I purchase, i have to make an exception this time to express my sincerely thanks to Lorie and Jeff for your support and professional service at this difficult time.

Ann Spevack

20:32 26 Jan 24

Go here. Don’t pay funeral home prices! They deliver everywhere.

Gavin Abrams

22:10 16 Nov 23

The service received from the Casket Depot team was Top Notch! My family’s experience with your sales Lorie Martin was fantastic and could not be better.
Lorie is very personable, emphatic, was educational in guiding us through a time of difficulty. Without a doubt, her superior insight, knowledge and personality had tremendous influence and allowed for the decision making process to be completed with ease.
Importantly, because of our wonderful with Lorie and the Casket Depot team, we already have and will continue sharing Casket Depot’s client services experience.
As a family unit, we were so impressed that Casket Depot was mentioned twice during our presentation of our mom’s obituary, creating laughter for all. We were approached several times after our mom’s celebration and were teased about our plugging your business.
Thanks so much for making this portion of our sad moment most joyful.
Gavin

sharon seeley

16:16 26 Oct 23

Very pleased, received fast, received with no damages, beautiful as shown in picture, good price.

Monique Hodge

14:54 26 Oct 23

I had the best experience dealing with Casket Depot. Lorie was amazing, knowledgeable and very compassionate. I have and will continue to recommend Casket Depot to my family and friends.

Zaki Dahdah

23:09 30 Sep 23

Service, price and delivery were excellent, thank you for being there when we need you

Susan Lorraine

16:31 13 Jul 23

Crystal Cout

01:53 11 Jul 23

It was a pleasure dealing with Laurie at Casket Depot. Initially, we chose a cherry stain and were a bit disappointed upon inspection, due to the casket being more red in colour than viewed online; however, Laurie managed to send us, later that same afternoon, a darker stain which looked stunning. The quality and price differed ten fold to the prices of caskets offered to us by the funeral home. As a result, I would highly recommend Casket Depot to anyone, especially my friends and family members.

Emma Dillabough

17:17 23 Apr 23

Bought a casket here and it was well constructed and looked the way I expected it to. Customer service was very good.
We had to change our coffin due to an error on our side, and there were no issues or extra charges for the change.
Was very pleased and would recommend this location.
Pricing is about $500-1k lower than at the funeral home we had in mind.
Also saw their urns in the show room — they have a wide selection of urns that are all very reasonably priced. Much more affordable than when I acquired an urn 4 years ago from a funeral home.

JOHN Tae

06:49 01 Apr 23

Excellent service here!!! There is a small selection of caskets but we did find one for our needs.

Huge thanks and appreciation on your patience to Lori. The casket was very nice upon delivery we had the driver check in to make sure it was being delivered very thoughtful!!!
They also do a flower service and the flowers came in nicely done and top notch.

I would highly reccomend this place to everyone !!!!… you won’t be dissatisfied. Thank you for delivering everything on time and for your patience with us. A++++++.

Dorene Arriola

07:33 25 Aug 22

Over the top amazing customer service, quick delivery, prices shockingly lower than the funeral home, and beautifully crafted product.
I purchased a casket for delivery in Ottawa and Laurie didnt just make it happen (ordered after 4pm on Monday – delivered on Wednesday!!), she made me feel like I was the only customer she had. Laurie made shopping for such a non desirable item one of my most pleasant experiences. I cannot thank her enough.

John VandenBroek

13:26 13 May 22

Shopping for a casket is never an easy experience. However, Casket Depot helped make the experience a lot easier. They offer a very large selection based on what one’s needs may be.
Along with my in-laws, I was able to pick out the best option for my late wife.
Pricing was very competitive and a LOT cheaper than what funeral homes offer.
Everyone that I spoke with on the phone was very caring and professional.
Delivery was extremely easy and on time at the funeral home.
The casket that we chose actually looked a lot better than what we saw on website.
Finest quality offered.
I cannot say that I am looking forward to using them again, but when the need arises, they will be a first choice.

Annie Howard

15:32 22 Apr 22

On behalf of our entire family, and close friends, please accept our deepest thanks. Lorie was friendly, helpful and knowledgeable which took the pressure off of us. She understood what we wanted for our loved one, and she helped us get the perfect casket. The flowers were beautiful that we purchased through your company, and when one of our family friend called a little last minute for a wreath they were assisted in a very helpful and friendly manner. Their selection was perfect.

Thank you so much Lorie, and Casket Depot
Family and friends for Diana Brevett💝🙏🏾

Gordon McGinn

17:58 01 Mar 22

I was quite satisfied with my experience. Wide selection of products are available. Purchase & subsequent delivery were easy and efficient; the urn arrived at the funeral home as ordered and on time.

Would recommend Casket Depot as a simple and effective solution which will make your funeral arrangements much easier.

Isayana Cruz

19:06 22 Sep 21

Aaron Yu was our Sales Associate. He was very kind and helpful, Casket Depot helped us save a ton of money. The Casket was beautiful. One thing I recommend is that they should have their Insurance Papers in order as it was one of the requisites the Funeral Home required upon delivery. All went well and we had a beautiful service. Thank you.